FAQs: End of tenancy

London end of tenancy related questions and answers, replied to by our cleaners’ team. They deal with such cleaning issues and are always willing to assist you.

Do your cleaners use carpet cleaning chemicals?

Our London based cleaners have been fully trained and instructed in regards to using carpet cleaning chemicals.

Our London teams’ approach to carpet cleaning chemicals

Our London carpet cleaning teams use a crystal clear approach to using chemicals in their every day job. In plain terms, this means that our London-based cleaning technicians team will:

Use fresh, clean water

Even though it is still a chemical, water is harmless and it is one of the best cleaning products out there.

This applies regardless if you’re dealing with carpets, rugs, upholstery or any other type of soft furnishing you can think of.

Add an environment-friendly chemical (if needed)

In some situations — such as when dealing with a difficult stain removal task — our London teams of cleaners might use an environment-friendly chemical.

Don’t worry, it gets properly disposed of, after usage.

Tackle and solve the cleaning task at hand

We will professionally tackle and solve the cleaning task at hand.

Our team of London cleaning services will also request feedback on their work and will solve any outstanding tasks, for your convenience.

Rinse all our cleaning equipment

Being a responsible carpet cleaning company in London, we will properly rinse our equipment and dispose of any type of chemicals used during the process.


Further information on our London teams’ approach to carpet cleaning chemicals

Magic Carpet Cleaning is a responsible company. Our cleaners’ teams in London value and will always ask for your feedback on how we’ve done our job. For further information on our approach to carpet cleaning chemicals, please contact us. Last updated: 20 / 09 / 2018

I have someone in my home who is prone to have an allergy. Will your cleaning chemicals affect them?

If you have someone in your home who is prone to have an allergy, we have chemicals that will not affect them. Our London carpet cleaning teams only use chemicals that are approved by British Standards. Moreover, all of our chemicals are biodegradable and they remove allergens such as dust mites. Please read below for further details.

Carpet cleaning chemicals used by our London cleaners

Our London cleaners use chemicals that are water based. Most of these chemicals are, therefore, unlikely to affect the persons who are prone to have an allergy to such products or to furnishings (carpets, rugs, upholstery etc.) that have been cleaned using the said chemicals.

Let our London cleaners know about the issue

Whenever the case, please let our carpet cleaning teams know that you have an allergy to dust mites. Our teams have been instructed and are fully qualified, so they know how to solve this issue. Our London based teams will take all the necessary steps to eliminate the risk of anyone developing an allergy, after having made contact with products such as carpets, rugs and upholstery cleaned by us.

Take one extra health and safety measure

Once your furnishings have been cleaned by our London teams, you should take one extra measure. Please ensure that the furnishings that have been cleaned by our London teams do not get in contact — for at least 24 hours — with the persons who are prone to have and allergy. We use environmental-friendly chemicals so the risk or having an allergy has already been greatly reduced.

Further information on our London teams’ approach to allergy caused by carpet cleaning chemicals

Magic Carpet Cleaning is a responsible company. Our cleaners’ teams in London value and will always ask for your feedback on how we’ve done our job. For further information on our approach to allergies that might have been caused by exposure to furnishing items — such as carpets, rugs and upholstery — please contact us. Last updated: 20 / 09 / 2018

What happens if one of your London carpet cleaners damages my items?

At Magic Carpet Cleaning, our London based teams are fully qualified and fully insured. This includes both the Public and the Treatment Liability insurances, for your peace of mind. As such, our teams provide the best service and the possibility of damaging your rug or carpet by our cleaning team is, therefore, greatly reduced. Our Public and the Treatment Liability insurances helps deal with such issues and it protects both you — our client — and our London staff member against these types of unforeseen financial burdens. In the unlikely event of your carpet getting damaged by one of our London based cleaning team members, both you and us are fully covered. For further information on our carpet cleaning insurances and our approach to dealing with any carpet cleaning damages which might arise, please contact us.

Last updated: 20 / 09 / 2018