Carpet Cleaning FAQS

Got questions about cleaning carpets? We've got answers!

Welcome to our FAQ page about how to clean carpets, and all the other related bits. We’ve got all the possible answers to everything our customers in London have asked us, see for yourself!
  • Do your cleaners use carpet cleaning chemicals?

    Our London based cleaners have been fully trained and instructed in regards to using carpet cleaning chemicals.

    Our London teams’ approach to carpet cleaning chemicals

    Our London carpet cleaning teams use a crystal clear approach to using chemicals in their every day job. In plain terms, this means that our London-based cleaning technicians team will:

    Use fresh, clean water

    Even though it is still a chemical, water is harmless and it is one of the best cleaning products out there.

    This applies regardless if you’re dealing with carpets, rugs, upholstery or any other type of soft furnishing you can think of.

    Add an environment-friendly chemical (if needed)

    In some situations — such as when dealing with a difficult stain removal task — our London teams of cleaners might use an environment-friendly chemical.

    Don’t worry, it gets properly disposed of, after usage.

    Tackle and solve the cleaning task at hand

    We will professionally tackle and solve the cleaning task at hand.

    Our team of London cleaning services will also request feedback on their work and will solve any outstanding tasks, for your convenience.

    Rinse all our cleaning equipment

    Being a responsible carpet cleaning company in London, we will properly rinse our equipment and dispose of any type of chemicals used during the process.


    Further information on our London teams’ approach to carpet cleaning chemicals

    Magic Carpet Cleaning is a responsible company. Our cleaners’ teams in London value and will always ask for your feedback on how we’ve done our job. For further information on our approach to carpet cleaning chemicals, please contact us. Last updated: 25 / 05 / 2017
  • I have someone in my home who is prone to have an allergy. Will your cleaning chemicals affect them?

    If you have someone in your home who is prone to have an allergy, we have chemicals that will not affect them. Our London carpet cleaning teams only use chemicals that are approved by British Standards. Moreover, all of our chemicals are biodegradable and they remove allergens such as dust mites. Please read below for further details.

    Carpet cleaning chemicals used by our London cleaners

    Our London cleaners use chemicals that are water based. Most of these chemicals are, therefore, unlikely to affect the persons who are prone to have an allergy to such products or to furnishings (carpets, rugs, upholstery etc.) that have been cleaned using the said chemicals.

    Let our London cleaners know about the issue

    Whenever the case, please let our carpet cleaning teams know that you have an allergy to dust mites. Our teams have been instructed and are fully qualified, so they know how to solve this issue. Our London based teams will take all the necessary steps to eliminate the risk of anyone developing an allergy, after having made contact with products such as carpets, rugs and upholstery cleaned by us.

    Take one extra health and safety measure

    Once your furnishings have been cleaned by our London teams, you should take one extra measure. Please ensure that the furnishings that have been cleaned by our London teams do not get in contact — for at least 24 hours — with the persons who are prone to have and allergy. We use environmental-friendly chemicals so the risk or having an allergy has already been greatly reduced.

    Further information on our London teams’ approach to allergy caused by carpet cleaning chemicals

    Magic Carpet Cleaning is a responsible company. Our cleaners’ teams in London value and will always ask for your feedback on how we’ve done our job. For further information on our approach to allergies that might have been caused by exposure to furnishing items — such as carpets, rugs and upholstery — please contact us. Last updated: 25 / 05 / 2017
  • Your team has cleaned my carpet: will it shrink?

    Magic Carpet Cleaning in London has fully qualified cleaners who have been trained and instructed to use the best cleaning chemicals. There are times when a carpet is exposed to the risk of shrinking after having been treated with cleaning chemicals by our team. Please read below on what you should do to make sure that your carpets will not shrink after having been cleaned by one of our London teams.

    Let our London cleaning teams be aware of the issue

    It’s always best to inform our London cleaning teams of any carpet cleaning issue you might have in your mind. Please inform our cleaners’ team that your carpet might be prone to shrinkage, after having been treated with cleaning chemicals.

    The initial carpet cleaning inspection

    Our carpet cleaning teams are fully qualified and always inspect the work that needs to be undertaken, as well. After the initial inspection, you will be informed by our London cleaners’ team of any shrinkage risks your carpet might be exposed to.

    Common risks your carpet might be exposed to

    There are common risks your carpet might be exposed to — and our London cleaning teams are fully trained to be aware of and tackle them. For example, the carpet fittings might require correction, as they might not be secure. Another example would be that some types of carpets and rugs might be prone to shrinkage due to their fabric. In the latter example, an alternative cleaning method is advised and our London cleaning team will thoroughly discuss this with you, beforehand.

    Further information on our London teams’ approach to carpet shrinking risks

    Magic Carpet Cleaning is a responsible company. Our London cleaning teams value your feedback and will always ask for it.

    For further information on our approach to carpet shrinking risks, please contact us.

    Last updated: 25 / 05 / 2017

  • Before having my carpets cleaned, do I have to clear out the room?

    Magic Carpet Cleaning in London has fully qualified cleaners who know how to do their job. One of the tasks they are most commonly facing are rooms with a lot of loose contents. Please read below about how we tackle this common carpet cleaning issue.

    Clearing the room before having the carpet cleaned

    You don’t have to clear the room before your carpet is due to be cleaned. Our London cleaners teams can do it for you, instead. It does, however, help if you remove any fragile items such as glassware and porcelain from the room. It also helps if you remove all of the small pieces of furniture — such as cabinets, paper bins and alike — you might have in that room.

    What the next carpet cleaning step?

    After you have or have had removed small pieces of furniture from your room, our London carpet cleaning teams will move the larger items to a safer spot in your home. The Magic Carpet Cleaning team them proceeds to cleaning the carpet, as per your instructions. Once the job has been thoroughly done, our London carpet cleaning team return the larger items back to the room, with fibre pads / blocks beneath them. This step ensures that no small bits such as rust, dye or loose wood get transferred onto the carpet.

    More information about clearing your room by our London carpet cleaning teams

    Magic Carpet Cleaning is a responsible company. Our London carpet cleaning teams will always inform you beforehand of their planned actions. They will always ask for feedback from your part, as well.

    For further information on how, why and if you should clear your room prior to having the carpet cleaned by our London teams, please contact us.

    Last updated: 25 / 05 / 2017

  • Carpet stains removal: Will all of the stains come out?

    We’re top-notch when dealing with carpet stains removal. And, in most of the cases, the carpet stains will get removed by our professional carpet cleaning teams in London. Here’s what you need to know about carpet stains removal:

    Regular carpet stains and their removal process

    We’ve trained our London-based carpet cleaning teams to tackle and solve a whole range of carpet stains. They know exactly what needs to be done and they will always keep you up-to-date of all the steps they plan on taking. Our carpet cleaning equipment and chemicals are the best. That’s why most of the marks and stains get removed easily and professionally by our London teams. You should have no worries about regular carpet cleaning stains or marks. We’ll get them removed.

    Dealing with difficult carpet stains and their removal

    Should there be a more difficult carpet stain or mark, our London based teams will tackle their removal in two steps:

    Inspect the marks or stains on the carpet

    Our carpet stains removal team will inspect the marks and stains, beforehand.

    They will also inspect the fabric of the rug or carpet and let you know of the specialist treatment required.

    Professionally remove the stains or marks on the carpets

    Our carpet cleaning teams in London can professionally remove difficult stains and marks from your carpets and rugs.

    We will use proper, environment-friendly cleaning chemicals and equipment and remove the marks and/or stains from your carpets.


    Home remedies for carpet stains and marks removal: notes

    As a side note, keep in mind that home remedies applied to the stain or mark on the carpets greatly diminishes the success of our specialist stain removal teams. It’s always best to call before using such home remedies on your carpets’ stains and marks. We’re in London, we’re local, it’s easier to have the stain or mark removed by our team.

    More details on having stains and marks removed from your carpets by our London cleaning teams

    Magic Carpet Cleaning is a responsible company with teams throughout the entire London. Our team is highly efficient and professional — and they always manage to have tough marks and stains removed from household items such as rugs and carpets.

    You can always get more details on how to remove difficult stains and marks from your carpet and rugs by visiting our Contact us page.

    Last updated: 25 / 05 / 2017

  • Do you use steam for carpets cleaning and stains removal?

    Magic Carpet Cleaning has fully qualified teams of cleaners in London. They do an excellent job and use the best equipment in the cleaning industry. Please read below on our approach to using steam carpets cleaning and stain removal equipment.

    Our steam cleaning equipment

    Our teams in London use professional cleaning equipment. This equipment falls into two categories: traditional and state-of-art steam cleaning. The traditional steam cleaning equipment is the one type that uses real steam to remove stains and marks, as well as to clean your carpets and rugs. The state-of-the-art cleaning equipment is the latest in the industry. What it does it to sprays small moisture particles onto the carpets, giving the appearance of steam. Our London based teams use the latter type of carpet cleaning and stain removal equipment. They are more efficient and do a better job than the traditional equipment.

    Improper steam clean equipment

    On the London market, there is also a wide range of steam cleaning equipment that’s unsuitable for carpet stains removal and cleaning. These are types of products that are used for cleaning household items such as patios, wood items, ceramic tiles and so on. They are unsuitable for carpet stain removal and cleaning because they are more powerful and they could do a lot of damage to your carpets and upholstery / fabric.

    More details about our London teams’ approach to steam cleaning equipment

    Magic Carpet Cleaning is a responsible company with fully qualified steam cleaning staff. Our London based teams can give you all the details you need about steam cleaning, prior to you making any bookings.

    For more insights on steam cleaning — and our use of steam cleaning professional equipment — please contact us.

    Last updated: 25 / 05 / 2017

  • Can you remove the black lines that are around the edge of my carpets?

    At Magic Carpet Cleaning in London, our staff has been fully trained and it is qualified to sort out any carpets cleaning problems you might have. And, as such, we can remove even the black lines some carpets might have all around their edges. Please read below for further details.

    A common problem in London carpets cleaning: black lines on edges

    From our experience, we can tell that a common problem our London based teams have to deal with are the black lines that form all around the edges of rugs and carpets. It’s not something uncommon: London is a very busy capital and Londoners usually walk around with their shoes on; hence black lines start to take shape all around the edges of their carpets.

    Removing the black lines from around the edges of the carpets

    Having the black lines removed from around the edges of the carpets is something our London based team can tackle and solve efficiently and in a professional matter. Prior to cleaning your carpets, our team will assess and inform you of any problems that might arise in the removal of the black stains from around the carpets’ edges. In most of the cases, the black lines are removed and we can also ensure that such problems will not occur any time soon.

    Further details about removing black lines from carpets’ edges

    Magic Carpet Cleaning is a responsible company. Our London cleaners will always inform you of their planned actions, in regards to removing black lines from carpets’ edges.

    For further details on how we tackle the removal of black lines on carpets, please contact us.

    Last updated: 25 / 05 / 2017

  • What happens if one of your London carpet cleaners damages my items?

    At Magic Carpet Cleaning, our London based teams are fully qualified and fully insured. This includes both the Public and the Treatment Liability insurances, for your peace of mind. As such, our teams provide the best service and the possibility of damaging your rug or carpet by our cleaning team is, therefore, greatly reduced. Our Public and the Treatment Liability insurances helps deal with such issues and it protects both you — our client — and our London staff member against these types of unforeseen financial burdens. In the unlikely event of your carpet getting damaged by one of our London based cleaning team members, both you and us are fully covered. For further information on our carpet cleaning insurances and our approach to dealing with any carpet cleaning damages which might arise, please contact us.

    Last updated: 25 / 05 / 2017